Qualification(s): 1. B Occupational Therapy. University / College: MEDUNSA (Medical University of Southern Africa), currently known as the University of Limpopo Dates: 2001-2004 (Honors equivalent) – B. Occupational Therapy 2. Diploma in Vocational Rehabilitation - (Post - Graduate) University of Pretoria Dates: 2016 3. Ergo-science Certification Skills basket Date: 20 Professional Memberships Institution: Health Professions Council of South Africa (HPCSA) (Professional Board) PAST WORK EMPLOYMENT 1. Job Title: Occupational Therapist (Community Service) Dates: 01 March 2005 – 29 February 2006 Organization: R K Khan Hospital – Durban, KZN Types of clinics executed/conditions treated: • Hand Clinic (Crush injuries, Burns, Amputations etc.) (Including splinting – static and dynamic) • Burns (including pressure garment making for scar management and improvement of joint mobility) • CVA/Head Injury clinic • Cerebral Palsy Clinic • General Orthopaedic Conditions • Degenerative conditions • Spinal Cord Injuries • Learning disability • Developmental Delay • Congenital disorders/syndromes • Work / Disability Grant Assessments Roles and Duties that I have fulfilled as a Community Service Occupational Therapist at R K Khan Hospital 1. Patient Care • Provided high quality level of occupational therapy service according to the patients’ needs. • Gave patients clinical advice and information relating to Occupational Therapy. • Worked within a multi disciplinary team • Planned own work and administered work procedures to meet the objectives for the department ensuring efficient service delivery. • Assisted with the development and implementation of Quality Assurance Programmes within the department for effective continuous improvement of Occupational Therapy services. 2. Clinical Duties • In-depth and timeous assessment, treatment and rehabilitation of all patients. • Attended ward rounds and clinics to report on patients, receive referrals and to monitor progress, • Liaised with multidisciplinary team concerning patient treatment, progress and special needs. • Treated patient with ethical principles and in accordance to Batho Pele Principles. • Identified community needs and implemented community –based rehabilitation programmes in the community • Provided, co-coordinated and facilitated specific in-service training and empowerment programmes to patient’s caregivers and other professionals • Prescribed and ordered surgical appliances and assistive devices e.g. Wheelchairs, walking frames, calipers etc. 3. Administration • Ensured appropriate and cost-effective use as well as control of consumables and non-consumables • Daily recording of patient statistics were done and monitored monthly to assist with future planning to ensure effective treatment of patients. • Assisted with stocktaking, monitoring and ordering of materials on a monthly basis. • Booking of patient appointments, and various other record keeping was done. 4. Education and Training • Attended and participated in in-service training and continuing education. 5. Other: Community Outreach Programme (Starwood Psychiatric Clinic, Kwa Mashu Poly Clinic and Inanda Newtown A) • Education of community members regarding the role of Occupational Therapists. • Efficient and effective assessment, treatment and rehabilitation of all patients within the above mentioned clinics. • Participation for Cerebral Palsy awareness week at various community venues, which included education of community members on Cerebral Palsy, to increase awareness of the condition. • Assessment and issuing of wheelchairs for different clinical conditions within the above mentioned clinics. • Organised, planned and implemented a Fun Day for patients with psychiatric disorders at Starwood Clinic. • Supervised Occupational Therapy Assistant during community service in the different clinics. 2. Job Title: Occupational Therapist (Clinical) Dates: 01 March 2006 – 30 July 2007 Organization: Inkosi Albert Luthuli Central Hospital – Durban, KZN Duties and Responsibilities • Assesses, plans and executes of therapy for all patients referred to occupational therapy • Reports on patients progress and participates in overall management of the patient on a daily basis • Works within a multidisciplinary team and contribute to attend all ward rounds and grand rounds e.g. Plastic Surgery and Rheumatology in the allocated area of work • Responsible for own time management and planning of therapy. • Records patient information and assessment findings on Medicom • Compiles detailed functional assessments and work assessment • Attends and contributes to staff meetings and to participates in all in-services • Assists with the supervision and clinical appraisal of students both elective and from the University of Kwa Zulu Natal • Draws up home programmes for patients of all diagnosis • Documents and keep daily statistics reports for clinical audit purposes. • Manufactures and provide assistive devices such as splints, pressure garments and universal cuffs • Plans appropriate discharge i.e. referrals to other hospitals/ special schools sheltered employment etc Clinical Areas exposed to: • General high care and ICU • Neurology • Paediatrics • Vascular • Rheumatology • Cardiology • Haematology • Oncology • Neurosurgery • Plastics and Reconstructive surgery • Orthopedics Techniques and Treatment Modalities • Static and Dynamic Splinting • Pressure garments • Functional assessments • Disability Grant assessment • Learning disability 3. Job title: Claims Assessor (medical) Dates: 01 August 2007 – 30 June 2009 Organization: OLD MUTUAL (Cape Town) Job Description: Assessor Goal: • Ensure that Old Mutual philosophy on claims is well understood both internally and externally. • Pay valid claims speedily and efficiently. • Prevent fraud by detecting and referring all fraudulent claims for investigation. • Protecting the fund Role: • Assess all claims as per agreed standards. • Educate • Learn • Remove obstacles to the payment of claims (Flexi/Con and GL) by proactive interactions, mentoring, coaching and training of peers and juniors in order to sustain a well-balanced team of claims Assessors. Profile • Presentable in dress appearance • Well groomed • Fluent in English • Ability to communicate to diverse groups • Culturally sensitive • 100 % competent in Disability claim assessment process. • Aware of the workings of other stakeholders like Actuarial development, Claims Consulting Unit, Reinsurance Companies, Legal and any other stakeholder. Skills Required • Well-developed interpersonal skills • Strong verbal and written communication skills • Well-developed planning and execution skills • Ability to close interactions satisfactorily • Attention to detail • Capacity to proactively achieve solutions • Well developed problem solving skills • Conflict management skills • Presentation skills • Full understanding of Greenlight (Flexi/ Con where applicable) products and applications • Strong sense of accountability for actions and decisions • Ability to build and maintain strong relationships at all levels • Ability to interact confidently with persons of all status levels Activities • Assess claims competently • Present to management and peers on dispute and complex cases • Present and take part in case studies • Attend relevant workshops and courses. • Occasionally do presentation to a group of clients either internally or externally • Uphold/support colleagues claims decision-making Management Support • Observance of SLA and reports • Observe and maintain discipline standards in the office • Manage all conflict situations in a positive and constructive manner • Resolve all serious queries/concerns from branch management/brokers • Identify solutions to constraints, and resolve these where possible • Receive all management queries in manager’s absence and distribute or resolve as required • Give input and assistance to Junior Assessors on all complicated or big cases. • Assist in maintaining claims decision making standards • Ensure understanding of changes in claims practice • Ensure manager kept informed of all issues Measurement Of Success • Quality and Analysis feedback report. • Normal production assessment • One on One feedback 4. Job title: Disability Consultant Dates: 01 July 2009 – 31 May 2010 Organization: Alexander Forbes 5. Job title: Medical Assessor Dates: 01 June 2010 – September 2017 Organization: Liberty Purpose of the job To independently, fairly and effectively assess and manage disability income protector claims, lump sum disability claims and dreaded disease claims in accordance with the terms and conditions defined in the risk policies using medical, technical and legal knowledge. Key Responsibilities • Responsible for all aspects of disability claims assessment and claim management, including financial risk. • Able to represent the company in meetings with clients, provide claims training and perform presentations when required. • Negotiate appeals with Attorneys, Pension Funds Adjudicator and the Ombudsman. • Make recommendations concerning business processes and product enhancement. • Authorization of claims processed by junior staff. • Training, mentoring and coaching within the department. • Involvement in departmental projects. • Research and development KEY REQUIREMENTS Skill Requirements • Presentation • Analytical and critical thinking • MS Office Suite • Written and verbal reasoning • Professionalism • Pro-active efficiency • Perseverance • Negotiation skills at various levels • Persuasive • Problem Solving Ability • Assertiveness • Client Orientation 6.Job title: Ocupational Therapist (Medico Legal) Dates: 1 October 2017 - Current Purpose: To provide a medical opinion on the clients functionality; permanence of disability and working ability based on my assessment; taking into consideration the other medical expert reports and investigations. Key responsibilities: • Perusal of clinical records; • Study of medical report and investigations; • Assessment of client (using standardized and non standardized assessment tools • Providing a comprehension Medico-Legal report with my assessment findings; opinions; conclusion and recommendation.